Shipping & Returns
SHIPPING
Enjoy quick service and peace of mind when you order from us. All our orders are shipped within 48 hours (excluding weekends or holidays). We’ll keep you up to date - once your order has been shipped, you’ll receive an email with your tracking number (within Canada & USA) so you can check on the delivery status of your order.
CANADIAN SHIPPING
Ordering from Canada? Wonderful! Standard Shipping is FREE for orders over $150 (before tax). Smaller orders under $150 are simply charged a $15 flat fee. Shipments to our fellow Canadian customers usually arrive within 2-7 business days following the order date, but may vary for remote locations.
Taking a last minute trip? When you need it right away, we can help with that too! Choose from one of our quick shipping options:
|
Purchase |
Standard (4~7 days) |
Expedited (2~5 days) |
Xpress (1~2 days) |
|
Under $150 |
$15 |
$20 |
$25 |
|
Over $150 |
Free |
$20 |
$25 |
US SHIPPING
If you’re from the United States, we’re happy to ship there too! Simply contact [email protected] and we’ll take care of your order & shipping. Just like in Canada, Standard Shipping is FREE for orders over $150 (before tax).
Need it quicker? We also provide expedited shipping to anywhere in the US via Canada Post, although delivery time cannot be guaranteed as customs can hold an order at their discretion, for an undetermined time. **
|
Purchase |
Standard (2~7 days) |
Xpress (1~4 days) |
|
Under $150 |
$20.00 |
$25 |
|
Over $150 |
Free |
$25 |
**Alaska and Hawaii – A $15 fee will be added to regular US shipment flat fee for distance.
***Shipping fees do not include duties and customs charges, although sales tax will be exempt.
RETURNS
100% Happiness Guaranteed.
We’re sure you’re going to LOVE your purchase, but if for some reason it’s just not right for you, don’t fret. We accept returns for all unwashed & unworn purchases with original tags attached and original receipts within 15 DAYS of your order arrival. There are a few items, however, that can't be returned unless they are defective. These include: sale items, accessories, lingerie and swimwear. Please note return and Shipping Fees are NON-REFUNDABLE.
Our Easy Returns Process:
- Contact us by email at [email protected] with subject line: RA request for (insert your item) and we’ll send you a Return Authorization
- Return instructions will be sent to you once we receive your request
- You ship the item to the designated address and provide the documents requested in our return instructions. All returns must be shipped via a traceable, insured mail.
- Upon receipt of the item we’ll gladly issue you a refund or credit. Please note we reserve the right to deny any return that is not shipped within 15 days of being received by the customer (you).
Still have questions? Don’t be shy! You can reach us by phone at 613-354-3545 or by email at [email protected].
